Echo the comments of others on the complete lack of customer service. However, this by itself would not necessitate a one star review.
When they "drycleaned" a suit but returned it to me wrinkled I dismissed it as a one-off, despite their total lack of professionalism in the situation.
The final straw was when I asked them to repair a broken zipper. I begrudgingly paid a "rush fee" despite the fact that it wasn't a rush by any measure. When I picked up the pants, the zipper didn't work. I had to bring it in a second time and wait three days. No surprise, but they refused to refund the "rush fee."