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  • This probably should have been a four star experience, so I'm pretty upset to have to give it a worse review, but the service was bad enough to warrant a full star removal. Waitstaff were very sweet, but clearly inexperienced, and seemed completely overwhelmed by a relatively small crowd. Normally I would overlook minor errors or forgetfulness from waiters - we asked for tea three times before getting a refill - but the problem was compounded by an excruciatingly slow and poorly managed kitchen. When the third of six small dishes came out at the 1h15 mark, it became pretty clear we weren't getting out of there any time soon. We were obviously not the only ones being neglected either, given that another customer barely kept from making a scene asking for his bill early because he'd been there for over an hour and still only received one dish. 2+ hours later, my bf - who I've never known to pass on dessert - decided against it because he "didn't feel like being there for another half hour". Worse - they were out of both mackerel and soft shell crab! Only two ingredients, but it meant that five dishes we at various points wanted to order weren't available. And because the waitstaff was inexperienced, they didn't handle the situation very well - didn't tell us when we first ordered, not sure what ingredients were in things, not clear what the kitchen was out of. In the end, we had to deduce for ourselves that the fact that they were out of grilled mackerel meant we probably weren't getting our mackerel sashimi, either, and had to remind our waitress. Food - decent, but everything was so slow and disorganized, it got forgotten in the melee.
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