The most incompetent business I have ever had the unfortunate experience with. I booked an appointment with them during the hottest week of June (120 degrees) when my HVAC system went down. I waited two days for them to come out as they assured me they would make it out. They booked me from a time period of 3-5pm. They never showed up, no phone call, no cancelation notice. I had to call them, only to be told that their repairman was never booked and wouldn't be able to get someone out. They even told me they had my information written down. The lady who books your appointment is completely incompetent. If you don't want to roll the dice and hope that someone shows up, I highly advise you look elsewhere.