Not sure why this chain gets such great reviews. Maybe their competition in other cities is worse than they are.
It has the ambience of a subway station during off peak hours. Chairs look like they're made of wood, but are painted metal, so it's cold on the butt. Everyone that was eating in left their coats on as the place was cold. Acoustics are terrible and the place was littered with peanut shells.
The burgers we ordered left lots to be desired. Once they were unwrapped they looked like they had been made using a hammer. All squished and misshapen. Certainly not appetizing. It could have been so much better.
The bottomless drink was decent. Split one with my date.
Split an order of fries as well. That had to be the only good thing about this place. The fries were hot, and stayed hot in the container. They were crisp, not soggy and not too salty. We had the regular size, and it was generous.
Next time, I'll just order the fries - for take out.