Completely ridiculous. I called to get information on their pricing for my mother and gave her address. The man on the phone was so pushy and rude. I got the information and told him that I would need to pass it along to my mother to review. He told me that since I gave her address, she wouldn't be able to get the "1st time caller price" and that she would have to pay $20 more a month because I called to get her some information!! It is not my house and not my place to get her new service. As I explained this to him, he said that it didn't matter and that I needed to process the order immediately or that she would not be able to receive the pricing. I suggested that he put the call under my address, so that she could call and still receive the pricing. He said "No. If I went to a store and they offered me $1000 off of a TV if I bought it right there, then I decided to come back the next day, that offer would no longer be available." What the? I'm not shopping for a TV! I was getting some pricing for my Mother. Point of the review. Horrible customer service and do not give them your address when you call!