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  • Aerogelic Ballooning didn't cancel our reservation for our ride until 16 hour prior. We had no opportunity to rebook this event in a timely manner. I had purchased this as a gift for my parents who flew into town specifically for this event. They stated we can upgrade to a private flight for only $699! Not accomodating at all with the situation and they SHOULD have canceled in a resonable manner as noted on their policy. Policy is for US to cancel 72 hours in advance or they will charge us a fee. It should work both ways.
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