Bad service ever!
I love this place, I love their food, always good service, but today was horrible!
the server who are working opening sheet today, she was so rude!
why she shift responsibility on the customer?
she keep charge for her mistake even we said several time when we placed an order.
she seems she don't have any knowledge about menu and common sense at all!
I asked to my husband to call them to make an order and pick up.
He keep saying Not a ton katsu-don, we want to only ton katsu! but she can't understand. I thought she barely understand English.
Anyway when my husband pick the order, she give him donkatsu-don, so my husband explain about we want donkatsu, not a donkatsu-don.
and guess what she saying?
"Next time say order king tonkatus".
and we have to pay for tonkatsu-don too.
It was her mistake I can't still understand why we have to pay for their mistake? and why this restaurant owner hire that kind of stupid server?
If she are under training that the reason why she don't know about all the menu, they need to put another one to teach her.