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  • My experience with both Belk corporate office and Belk customer service is not positive. Belk has the most trashy, ignorant, arrogant, slow, rude, stubborn and uninformed staff ever. I filed a complaint with the BBB online and it took 3 days for Belk to address my concerns. When I finally got a call from Belk they made the huge mistake to have the stupidest employee out of the whole company handle my issue of customer dissatisfaction. Not very smart on their part. You can hear it in the customer service representative's voice he did not want to call me in the first place and didn't want to deal with me because me he obviously was forced to call me. I didn't like his tone of voice so I brought it to his attention and he didn't like that. He then changed the subject back to my complaint and lied about calling a third party that allegedly handles blocked IP addresses and blocked payment. My BBB case just closed today and despite my complaint Belk still has not given me an apology nor settled in my favor by admitting their wrong in what they do especially that I the customer is right which they will never do.
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