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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • We received our first delivery this week and were very disappointed. The sofa that was delivered was another customer's returned damaged item. There was a cut on one of the arm rest as if someone used an exacto knife. When the delivery man opened up the wrapping he pointed it out to us right away. What was worse was when I found a return form from the original customer on the sofa cushion. It noted that the customer returned it back in February because there was a rip on the arm rest. I called Urban Barn customer service support immediately and was told to send in photos. The CSR did contact me back after a few hours offering a 10% refund and a new sofa will be delivered to the warehouse the following week. When we originally purchased the sofa, the sales rep stated the bed frame would be delivered at the same time. When the delivery men came they said the bed frame wasn't at the warehouse. I found out through the CSR that it wasn't ready and it's estimated delivery time would be next week. In the future I'll spend my hard earned money somewhere else.
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