I am a fan of the Goose Island Brewery, I've been to the Chicago location and had a lovely time. I enjoy their beer and have purchased Goose Island brand beer from my supermarket from time to time. I also very much enjoy the Hard Rock Casino and other restaurants inside of the casino such as Culinary Dropout and 35 Steaks + Martinis. So I was quite surprised by the poor service and trash food at Goose Island.
If you must go, I suggest only ordering beer and sitting at the bar. It will probably be a less disappointing experience this way.
The bartenders and waitstaff spend more time socializing with each other than making sure their customers are satisfied. I saw several customers get up from their tables to walk over to the staff who were gathered around the hostess podium to request service. My party waited for additional items that were ordered for so long, we followed suit and did the same.
A member of my party was having a discussion with someone from the waitstaff when the bartender walked over and became hostile with my colleague without even inquiring about what the issue was.
The staff here has a "customer is always wrong and they can go fuck themselves" mentality. And the food tastes of freezer burn.
The staff is doing a disservice to the Goose Island brand. I would advise you to get a few comped beers from the casino instead, and if you're hungry, head to Culinary Dropout.