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  • Horrible. Went in to compare my current ring 4ct wedding ring. And possibly upgrade. When we walked in no one said hi well be right with you not even a simple welcome. I realize we arw young looking (mid 20s and a mixed couple boyfriends black im hispanic) maybe thought qe didnt have money or couldn't afford much. The sales woman who I had to beg for attention in the first place was who I delt with. I asked her to let me know what she thought about my current ring clarity and color and approx ct weight. She refused and said she was not an appraiser. I have purchased all my jewelry from zales over the last 8 years and have spent about $10,000 over the last few years. She is gia certified it says on her nametag. So if someone who doesn't know much about jewelry like myself can look at a diamond and guess correctly with no training obviously someone who is gia certified should be able to as well. Long story but the attitude and rudeness was unnecessary and unwelcoming. We went to jared got amazing service. Spent another $8,000 and got my dream ring. Zales no longer has our business we will never be back!!!!
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