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  • My experience purchasing was OK, just less than 2 years ago. I got what I felt was a good deal on a package of LG appliances. Salesman was wrong about the Fridge having 2 ice makers, but I blame myself for not opening the lower freezer to see this amazing 2nd ice maker. Delivery was on time, I just had them set in the garage as the home wasn't ready for them to be inside, friendly guys. Problem started when I needed to use the extended warranty for a blown fuse on my LG Refrigerator. Spencer's has no customer service when it comes to this, in fact they don't even take the time to talk to you, just refer you to the extended warranty company. Each time I have called to ask for someone to talk to about why its taking so long for a repair, I get the ole sorry sir that has nothing to do with us, please call our extended warranty company. In other words, I don't care sir. It has been 20 days, and my fridge is still not repaired. I just want to be able to talk to someone at Spencers who can solve my problem instead of pushing me off to someone else. Its a simple phone call to the repair company they solely use to tell them to buy the part localy instead of waiting for the German part. I will NEVER use spencers again because of this 1 issue. If you get a great deal, go for it, but don't buy the extended warranty if you value your time.
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