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| - I feel that Centurylink Prism still can't deliver a consistent television picture to the southeast Henderson part of valley, and until they bring more upgrades in all areas, I feel Prism can't be taken seriously as a real competitor to Cox or DirecTV.
Centruylink's Las Vegas retail customer service representatives are pretty cool, and they do try there best in dealing with the Prism problems of freezing picture frames, but in the end most of the prism issue will be routed an out of state operator for you to talk too. The Las Vegas customer service is great for telephone, and internet issues, but when it comes to Prism TV, the most they actually can help you with is to show customers how reset the prism box, and pray the freezing stops. Due to the good customer service at the local offices, I'm bumping up Century link another star.
Getting back to the PrismTV, I'm only about 3/4 miles from the transfer relay station, and I shouldn't be having knock off and freezes on my broadcast service, but it does happen about a couple of times an hour. We all know Fiber optics internet is the fastest transfer rate in the world, and Google is doing it at 1GB in Kansas City, but at them moment Prism is only going up to 10 to 40 mbps in Las Vegas and in my area it's maxed out at 10 mbps.
The picture quality is very clear, but watching Football can be a little disheartening, because the refresh rate is showing blurs, and this shouldn't be happening on my Plasma because it has a 600 mhz refresh rate. On the other hand, If it's not a fast moving picture, the picture quality is great !
Another thing to bring up, if you only have two HD television in your house, and only two people living there. Prism is for you, because you can't record more than one show at a time, and also you can't watch more than two HD channels at the same time. There isn't any Time Warner sport network or CBS sport network, so if you're a Laker fans or UNLV running rebel fan...you're out of luck.
I hate bashing this system, but it needs a lot of work before it can be ready for prime time. Don't get me wrong, the price is right, but I personally need better service for my household....Sorry Centurylink, but you need to bring it up a level. Thankfully, Prism has a 30 day escape clause, and I did excise the option to cancel on my contract. . Don't get me wrong, this system is perfect for a small household, but won't work for my household which has four televisions. The way I see it, when Centurylink get their internet to 1 GB speeds in the coming months, and you'll see everyone in Vegas coming your way, Heck, I'll come back to you at that point, because all of these Prism issues will disappear with higher speeds.. Speed kills, and I'm praying Centurylink gets it very soon. In any case, I'm still a DSL customer.with Centurylink, and looking forward to their upgrade..
Update: Centurylink no longer provides their PrismTV to my part of the woods.
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