This is a clean establishment where the people who work their are efficient. I came on a week day at opening and it was empty. While I was there they serviced one other client. The location is tucked away and you can not see it on the open strip. They have a huge selection of colors to choose from. If you view the previous Yelp Facebook or google reviews beware. They are new to Cotswold area and under new management. They may not be able to do Images of nail art seen online. Because of the new location the price menu is also higher. The nail tech I had was nice and really tried hard. She got assistance from her peer on designs.... it's not my favorite nail set that I have had and I was super excited to go based on the notes and reviews posted online especially since I traveled from chicago. I would say for the area it's a nice spot, however charlotte seems to be growing and they have some better competition.