Truly one of our favorite people on the planet. We have 4 old, medically complicated animals - all are on meds or ointments or something, and one is incontinent. Inevitably when we go out of town something crazy happens, smoke alarm battery beeps, nose bleeds, medical emergencies where Karen is happy to whiz them off to the emergency vet for treatment, not to mention cleaning up after the incontinent one and even doing the dog laundry that comes from it..you will not find a kinder, more genuine sitter and person for that matter! She's 10 star in our book!