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| - There aren't two separate staff members working for the hotel that can provide guests with identical information. With regards to the events taking place upstairs on levels 107/108. I had asked the following questions to numerous staff members including the concierge, front desk, security guard, bartender by the pool and guests that have already been up to the top levels. I asked; what time does the top floor open? Is there a cover? Is there a dress code? Is there is there a club or only fine dinning? What time do they close? What nights are busiest? Do you need a reservation? Each staff member was just as inconsistent as the next. No one was on the same page. So, during my 2 week stay I said screw it and went up there on a Thursday, Friday and Saturday to find out for myself. After making it through the random airport screening section which is weird b/c the security guard doesn't really care too much about screening people. It's really more of a hassle then an actual deterrent... I went into the elevator and again it was mind blowing to me that even the elevator attendant didn't know what time the lounge closed. I'm not going to share with anyone the answers to the rest of my questions b/c I want you to feel just as pissed off as I was and not go there...
I ate at the 107 lounge bar and asked the bartender what he recommends off the menu. He said "the Sirloin Beef Sliders are really good". So I ordered them up and when they arrived I thought wow those look great. After biting into one I was again disappointed. The buns were rock hard and turned a decently cooked piece of beef into a hockey puck style molar remover... It's not that hard to make sliders and for $15 bucks that should have come with a reach around. The entire dish was more about presentation then taste. After finishing a beverage and half of my 3 sliders at the lounge bar I asked the bartender how late the club stays open on level 108. He said 4am when immediately the other bartender working beside him said "no way dude 2am latest". So the argument ended when one of them picked up the phone to call upstairs to ask the bartender working 108. Her reply really settled it, 12am! Can you at least agree on what night is best for going to the club? Whatever, ill go find out for myself...
Ding! When the elevator arrives at the108 club, slash tourist attraction, slash shopping center. I was awe struck. I have to say the rides are amazing and the view is nothing short of breathtaking! But what the hell is going on with the crowds up there? I literally walked 20 feet and saw a woman with a baby in a stroller, a DJ spinning kid friendly lyrics, two drunks grinding each other at the bar and a wedding party that look to be lost at 187' in the air. What in the world are you marketing people doing to this place? Over the entire weekend there were never more then 30 people in the club section with the DJ. Why have a DJ and a bar if you're not going to maximize the opportunity to sell and make money? This is supposed to be the main attraction, the meat and potatoes of the hotel and it turns out that it's a jumbled mess of ideas all thrown together like a fluffernutter sandwich. What's with the gift shop next to the club? I bet it costs you more in labor to get the merchandise up there then is actually sold. I'm really confused with the whole direction the management has taken with 108. Not ever going back...
Here is another real kicker... When I received the email asking me to complete the survey and respond to my experience I was told to be specific so I thought I would do them a favor and take 30mins out of my day to review them. I was willing to type out this entire post later to find out I couldn't submit it to them b/c they only accept 1024 characters in the survey. Really? A hotel that is obviously behind the times and becoming the next shit hole on the strip is going to not allow me to give them a thorough review? Tell ya what then. I'll post this all over the web and just submit to you the links of where you can find it.
If I were the GM overseeing this property I would change everything...
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