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| - I have said one too many times that I will never go back to Moxies again. It's not just due to one specific location, but the overall lack of good experiences at any of the Moxies I've been to.
I was at the Yorkdale location just this weekend to have dinner. Everything was going good until the food arrived. My friend had ordered a sirloin steak, medium rare. I took a look at the piece he was given on his plate and commented how tiny it was. This was a $22 sirloin cut? Ok. So he cuts into it, and of course it's raw in the center! I told him, you can't eat that. So, he shows it to the server and she says she'll take it back and put it on the grill. 10 minutes or so later he gets it back, but this time it's the manager delivering it. He places it back on the table and asks my friend to cut into it to make sure it's right. The color looks okay, but by now the meat looks like shit because it's been cut up and placed that way back on the grill.
So, now of course it's totally dry. My friend said he could not eat it at all. So, he returns it to the server who doesn't even make any effort to apologize or offer anything for the lack of dinner he had. She just takes the plate away and doesn't return.
Once we get the bill she charges him for the full steak. At this point I was so aggravated by the lack of customer service from this place. I explained to the server that the steak was inedible from the moment it arrived, and the attempt to fix it made it worse so it was not even eaten and that we were not going to pay for that meal.
She says very little to us other than "I'll go run this by the manger" (or something to that effect). She then returns a while later with the bill and the steak removed from it. But she never once apologizes or says anything about it, instead she completely ignores the whole issue then walks away each time.
I didn't even tip her. I paid and left.
After many bad experiences at Moxies, this was absolutely my last time going back.
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