OK, so as a new tea drinker I felt I needed to check the place out, even though other Yelpers have given fair warning about the staff and prices. My 2 experiences have been different from what has been mentioned. Staff were friendly but not pushy, prices were as expected (they are in a high end mall, folks - the rent must be paid) and the tea was fine. I liked that they would make a cuppa of whatever they sold (rather than "this is the flavor of the day") and even though $4.99 is a bit steep for a cuppa, it is a one-time leaning experience and is helpful in learning whether you want to take this tea home or not. The only warning I might give is that, in one case, they added a bit of rock sugar to the store sample pot of the mixed chai, so it is sweeter than the actual tea that you might buy.