When I first called to make an appointment, the gentleman on the phone was incredibly helpful and polite. He said he would call me back the next day to confirm my order and he never did. I called back and he said "oh, I just went ahead and ordered it." That seemed a little odd to me, but I was desperate for the part and went with it. Upon arrival, I was impressed with the facilities. You were given a ticket for a free coffee/pop while you waited, and a nice sitting area with a flat screen TV to pass the time. Which is probably a good thing because I had to wait a ridiculously long time for my service. With a schedule appointment, it took them 1.5 hours to change my tire. Last time I checked, discount tire and everywhere else does it in 15 minutes...Overall a very mixed experience.