Would give them negative star if I could. I booked a van with carseats - the carseat is the sole reason that we are getting a rental car. After standing in line for 1.5 hours, we were told there is no carseat left and our only option is to get the rental car, drive to Walmart and buy the carseats ourselves. Are you kidding me?? I prepaid everything, and the agent and manager showed no empathy, and walked away from me after telling me to go to Walmart to buy it. Note that they are the only rental place with hour long wait time, none of the other places have this kind of long wait time. People standing in line are all complaining, some are even told their reserved cars are not available. I will never deal with Budget again.