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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • This place was a complete rip off. I came in with a groupon for a synthetic oil blend oil change and a wash. The Groupon was listed as being for a Synthetic Blend Oil Change and Wash worth $42.00. The fine print read "up to 5 quarts, Certain automobile restrictions apply." Upon arriving the merchant upsold me to a better carwash which was supposed to be $12.00 beyond the Groupon price. I was ok with paying for this. At the end of the service I was handed a bill for $97.16. The merchant performed the service without mentioning that the oil filter was not included in the Groupon offer and that this would be extra. The charge for the oil filter was an outrageous $30.00. I called around to various auto part providers in my area and a Chevrolet dealership and the average cost of the oil filter for my vehicle retails between $8.99 and $12.00. The Groupon covered $42.00 of the service. I was still being asked to pay $56.16 out of pocket for service rendered. $30.00 for an oil filter and $24.00 for the upgraded car was which the first attendant told me would be $12.00. The extra $1.16 was due to tax. It wasn't until I complained about the cost of the carwash which I was told would be $12.00 that manager agreed to provide an additional credit which lowered my out of pocket expenses to $32.16. So essentially my out of pocket expenses on this groupon was $59.00 before tax. ($30.00 for the oil filter, $17.00 for the Groupon, and $12.00 for the upgraded carwash) Essentially I paid the full cost of the $42.00 Groupon package that was being offered plus the upgrade of $12.00 upgraded carwash. This groupon did not save me anything because the vendor made up for the discount they were offering by upcharging on the cost of the oil filter. This merchant needs to be encouraged to be more truthful in the advertising practice. They need to make sure their ad says "plus the cost of the filter and then disclose the cost to the customer before hand." Had I been told that the oil filter wasn't included and the cost for that would be $30.00 I wouldn't have allowed the services to be performed and i wouldn't have used the groupon. To make things worse they also tried to convince me to file a fraudulent claim against my insurance company to replace my windshield. My windshield had absolutely no damage whatsoever on it. This company has no sense of conducting business ethically or with integrity.
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