| rev:text
| - Alright so I'm giving this place 0 stars for customer service, and 3 stars for food (meh) so I feel like these 2 stars are me being generous.
TL; DR: bad customer service (read: don't care about the safety of their customers), food is mediocre.
Ok so to start off with the customer service. We made a reservation here for a birthday dinner a few weeks in advance and were told that if we were to cancel we would be charged $50 per person. The reservation was for April 14 so we thought weather wouldn't be an issue. Well lo and behold the ice storm came through that morning! We were stressing out because we did not want to be charged $50 per person. Two of the seven guests had to cancel because they were coming from Oakville, and the restaurant seemed ok with that. The police were saying not to go outside and it looked insane out there, not to mention I am 9 months pregnant so I wanted to cancel the entire reservation. We called and tried to cancel (after updating them that 2 people would be missing) and they informed us that we would be charged $20 per person because they wouldn't be able to re-reserve the table at that point (an hour before the reservation). I understand that under normal circumstances but it was incredibly dangerous to be outside! Not to mention the fact that it would be more likely that they wouldn't be able to re-reserve the table because of the ice storm and not because of the timing. We reluctantly went to the restaurant because of this but I was incredibly upset that they seemed to care more about their bottom line than about the safety of their patrons.
Customer service when we got to the restaurant wasn't much better. The server did not ask me if I wanted a drink, after asking everyone else personally (yes I am pregnant but they have mocktails), and when I asked if the eggplant dip was smoked, she turned and responded to my husband who was sitting across the table from me (???) and she said "it's sweetened with maple syrup" and she informed us that if we didn't like it she would replace it with humus. Well it came and it was smoked or at least charred giving it a smokey flavour. I did not eat it but other people at the table did. This behaviour was all just really odd to me.
On to the other food - it was alright but I would not go back for the food. The best thing was the fried brussel leaves - these were surprisingly tasty and something that I haven't had at any other restaurant. Nothing else was very "special". I love halloumi and theirs was fine, hummus was ok, labneh was fine, mushrooms I wasn't super into despite the recommendation from the server that we get two orders. The people I was with really enjoyed the chicken.
Since we were celebrating two birthdays they provided two desserts - the bundino and the apple cake. The bundino was amazing and something I would definitely eat again. The apple cake was good but didn't really go with the ice cream flavour.
Clearly I was in a bad mood during this meal because of how I felt they did not care about our safety. Furthermore - it seemed like they were still getting a lot of foot traffic, so I don't even think that they would have been losing money by us not being there! I'm sure they could have filled the table from people who were still walking around the ossington area despite the crazy weather and recommendations to stay inside. I will not be back.
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