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  • Would you like your chow mein to look nothing like chow mein? Would you like to have zero noodles in your chow mein but actually receive a small white bag of things that look similar to capt. crunch instead? Oh then this is place for you. If you'd like actual chow mein look elsewhere. This has been the weirdest customer service experience of my life. I called after I received my order, which was like..40 minutes later and I live right behind them...like seriously I can jump a wall, walk about 30 feet and there I am. Anyway, that wasn't a big deal I figured it would be that long. I call back after I opened this and saw what I had received. Also, ordered were spring rolls which were not crispy and oily enough where I needed to wash my hands after touching them. I told them this, and they told me that is how their chow mein is.....and I told them I was massively unsatisfied and I wanted a refund. They then told me to come down there and bring the food back. As pissed as I was, this was the last thing I was concerned about. I was then called back by one of the workers stating that they would not give me a refund because I should have known that they make Chow Mein without actual noodles referring to the menu which says "crispy noodles"....except there were no noodles....just a white bag of weird small pieces of something they are saying are noodles. I then get into a yelling match with them, let them know they will be taking it back and I'll be there in 5 minutes. I came in there, returned the food and they handed me my money back, I returned the tip for the delivery driver since its completely not his fault that they aren't actually service chow mein. One girl at the front told me "I needed to calm down, and that if I have illness I should be in a hospital." after that I will never ever order from them again. The ordeal of this entire thing is enough to not only keep me from returning but I will tell everyone I know in this area about it. I would vote them a negative star if I could. The only small amount of customer service in the place is the owner who called me later on and apologized. Unfortunately there was a serious language barrier so I'm not sure he understood what had happened other than a customer was majorly pissed.
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