Been here a few times and never had any issues. (Side note, I only get normal mani/pedis, not a gel/acrylic person). I'm picky about how my nails are cut and they always do a great job! Good attention to detail, especially around the cuticles. Last couple times, I had a gentleman named Mike and he was super friendly and my nails were just how I like. The salon itself is an average size and always clean. The times I've been were as a walk-in and lucky didn't have to really wait. But I'd probably make an appointment on the weekends just to be safe.