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  • Ever step into an eatery where you feel a peculiar sense of unease? This massive eatery seemed to suggest a disquieting atmosphere when we found it almost empty on arrival! With its high ceilings, expansive open areas, disconsolate surroundings and unending stone bulwarks for walls created a dungeon-like presence. We were determined in spite of this sentiment, to try a meal, it being our first visit here! My wife and I were in awe of the size of their menu. Questioning ourselves how an eatery could support the number of items on their mammoth menu! Also dumbfounding, is there lack of pricing in their menu, especially in regards to libations. We decided to keep our order simple - first-timer trial and error as it were. Starting with a simple Lemonade and Iced Tea. For appetizers we went with their Mozzarella Sticks. Our entrees consisted of my wife's Stuffed Veggie Baker (baked potato) with mixed vegetables, presaged by her selection of a Caesar Salad - she was satisfied overall. I had their Tenderloin Tips in herb peppercorn demi-glace, over sautéed mushrooms and very densely grilled onions on mashed potatoes, which was presaged by a choice of soup or salad, I chose the Tortilla Soup. Although my meal was okay, the serving was not much to write home about. The tips were tender and somewhat tasty, but were over-covered with demi-glace whereby both the onions and mushrooms got lost in the gravy! By the way, we were served our soup and salad, not having delivered on the appetizer, which we had to advise our server to remove from the order. Although the manager approached and very nicely offered free dessert for the inconvenience, we rejected it. Later, the manager returned and told us that for the inconvenience we experienced, he would be comping my portion of the meal. This amazed me, as most restaurants of this caliber will not go that far to make the customer happy, thus enticing them to come back. This attention to customer satisfaction surprised us both. Now, despite the fact that overall the meal, ambience and service was not completely to our satisfaction, as well as the initial uneasiness and disquieting atmosphere experienced during our visit - Claim Jumper deserves our returning to try more of what that incredibly large menu has to offer! We shall return. Bon appétit!
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