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| - Literally unbelievable how bad their customer service is. It's apparently against their store policy to correct orders that they get wrong, or to give you what you paid for.
We ordered a pizza, were instead given one with meat (which we can't eat), and discovered this after coming back home. Usually this is simple- you call the place, they correct it, I have no problem with stuff like this and understand it happens. Not the case here. I was told that there was no way they could give us the pizza we ordered, and also no way to issue a refund. I had also asked if they could deliver our correct pizza, which they said they couldn't comp that either. I guess that was assuming in the first place that they at minimum corrected orders. I really couldn't believe it, and tried getting an answer to why they literally would not provide what we paid for, and was given a very rude run around for over ten minutes. I was told there was no manager and no authority to do this. Eventually someone claiming to be a manager came on and was so extremely rude about the whole thing right off that bat (eventually he said they'd do the best they could to make a pizza, however that they were extremely busy) that I just said we'd leave it to our credit card company to contest the charges. Literally unbelievably rude and not even up to minimum customer service expectations.
Side note- they charge you full price for half toppings. Least of my complaints, but also really annoying.
Update- called to try to resolve this with the owner, as soon as I said I was calling unfortunately about a customer service issue, was told I was going to have to hang up. Was hung up on. I guess this is their store policy, no corrections, no refunds, no apologies.
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