We use to come here almost once a week for years because we loved their food and prices were decent. But the last 3 years the service and quality has gone down. Had issues from long wait for food, to meat being tough or paying for an 8 oz primerib consisting of 5 ozs of fat and the server having an attitude that it was my problem and not theirs. Unapologetic and not willing to make it right has been the ongoing experiences we had there. After much hesitation we gave them one more chance, and now finally decided its our last. There was the three if us. Placed our orders and when food came, one ordered hamburger with no pickles or onions and asked for skinny fries, not the thick steak fries. None of the order came out as requested. My dinner I asked for baked instead of mashed potatoes. That didnt happen. The third person ordered medium cooked tri tip dinner special. And after attempting to eat a tough, hard to cut and chew tri tip meat they finally gave up and left half of it when server cleared the plate. Was asked how it was and said meat was too tough. The server said they would talk to manager but never came back to tell us what happened. So I had asked the server, what was the managers answer and she said maybe they needed to have cooked the meat longer. And that was it. No manager explaining directly to us and neither an apology. Nothing, period. What.?? Do you want satisfied customers? I think not and definitely not returning ones. Period.