I came in contact with this company via Home Depot.
Communication was horrible. My quote came a week later than they said and after I emailed them did it come a day later.
When I had questions, I received a brief answer. I felt after 3 attempts of clarifying the quote, that I was pulling teeth to get information. It really shouldn't be that way!!
I guess I'm of the frame of mind that when someone wants to do business, they try to be as professional and upfront as they can. That they try to "wow" the customer with information so that they can make a decent and informed decision. After all, I would be the person "paying them!"
The way I figure it, if a company can't perform very simple basic follow up, follow through and professional communication at the start, they're not going to be successful in managing a landscaping project until the end making sure that the customer is happy.
Look, they obviously did a few things right back in 2008 from the other reviews, but they are not doing so well right now. I passed on their services happily and knowing that I just saved myself a huge mega headache.