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| - Waiting for my friends at the bar located near their entrance, I had a good feeling about this place. It had all the bells and whistles of a nice upscale restaurant with a friendly bartender to start. Unfortunately my good feeling about this place was short lived as our party was seated.
Our reservation was for 9:15 PM Sunday night. We didn't get seated until 9:45 PM despite having our whole party there by 9:00 PM. I didn't care too much for this considering the place was moderately busy on a holiday weekend, and we weren't on a strict schedule. So I let this roll easily off my back.
As we were seated, we were greeted by our waiter who was terribly unenthusiastic about his job. He was considerate about asking for food allergies. Beyond that, all levels of consideration or customer service for that matter stopped there. Granted, he warned us that our food would come out infrequently, but little did we know it would delay our dinner by over an hour. A little honesty would have been greatly appreciated. It took forever for most of our food to come out. We didn't have utensils or place settings even after our food was delivered. My friend even asked for the manager, to complain about our horrible service, or lack thereof. The manager's response was something like: "Things are are a bit backed-up, we'll give you free dessert." Now, I don't care how backed-up your kitchen is... that's still no excuse for horrible and incompetent service! Dessert only puts a band-aid on a broken arm... why the hell do restaurant managers do this? We are not looking to get something free, we just want to make sure they get their act together... and fast!
Our original waiter rarely came to our table after we ordered our food. Another waitress came to our aid who was very helpful and attentive to our needs. She was very friendly and courteous, it's unfortunate she wasn't our original waiter because this review would've been completely different.
Our unpleasant waiter did the weirdest thing. As my friend was talking to the manager, being very open about our waiters horrible service, our waiter stood by our table as he refolded all our used napkins, tossing them onto our table. Yes, our used clothe napkins. Who does that? In front of a party that is pretty disgusted by you no less. It seemed as if he knew he was already in hot water and didn't give a rats-ass about making up for it. In addition, he circled the portion of our bill they decided to discount for the unsatisfied service in a stuck-up negative manner. In hind site, my friend said we should have taken that same pen, in front of our waiter, and scratched out his tip! Of course, we're better than that.
The food is the only reason why this place is not getting a single star. The food was actually quite good with a variety of unique asian-fusion plates. I ordered the Chicken Teriyaki (exotic right?) which was much more than I bargained for. For such a simple dish, it had a variety of unique flavors with a side of extras that complimented each bite. My friends ordered an array of food that looked just as good, and was commented on just the same.
For me, customer service will make or break any experience, no matter how good the food is. In this case, their service failed horribly. Our party ended up with a waiter that was a few cans short of a six pack regarding personality, who would probably fare better as a Chippendale's greeter than a restaurant waiter. I hope management recognizes this and hires waiters that are actually qualified to interact with human beings.
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