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  • Terrible customer service. They don't put enough toppings on their pizza which would have otherwise been forgivable abd something I'd let slide but I went there today and place my order of 3 pizzas and paid by 9:02 PM (receipt says so). At 9:30 my mom followed up with the people behind the counter to ask where our order was because at that point, others who walked in after we did already left with their food. They said 5 minutes and I told her to calm down because these people probably ordered online for pickup maybe. Finally, the only other people waiting for their order got their pizza already (and we saw and heard them place their order 5 to 10 minutes after we did). Approached the counter and asked them where ours was. Some guy (the cook?) approaches another guy who seems to be the boss and told him that the one coming out was part of our order. Saw two pizza boxes that have been sitting on the counter for more than 15 minutes to ask if those were part of our order and they said yes. We asked them but they refuse to give an explanation as to why our one pizza got left behind, made us sound like idiots for asking or suggesting that the other 2 pizzas that have been sitting there may already be cold. They were still laughing amongst themselves over something presumably funny. Eventually the one guy who seems to be the cook tells us awkwardly that he is giving us 2 creamy garlic dips for free - he made it sound like we should be grateful that he is giving us the dipping sauces after we waited for almost 45 minutes (it was 9:44pm by then) for our order. They don't grasp the idea that they have provided such crappy service and they need to do a better job of making it up to a customer who is being perfectly reasonable and in no way being a diva. I'll take a better and sincere apology with proper explanation over two damn dipping sauces any day. Go to the Birchmount and Ellesmere one instead, been there many times, better people and they don't skimp on the cheese they put on your pizza.
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