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| - I've had now SEVERAL unpleasant experiences here, and am pretty much at my wits end with Aces Braces.
Let's run down the issues:
* I've had 2 fillings break/come loose (I was willing to give them the benefit of the doubt on this, but in retrospect, I think that it was just shoddy work).
* I've come in for a scheduled appointment, only to be told in the waiting room that the dentist had an emergency and had to reschedule.
* I've waited 35-45 minutes on several occasions to be seen.
*They schedule several appointments for each dentist at once, so he is constantly running between cases. This leads to the feeling that your case is not important, and makes you worry that he is not giving you full time, attention, or proper care.
***Most frustrating- my permanent crown did not FIT! So, the entire process had to be redone... this was after the anesthetic had been applied, the temporary crown removed, the area cleaned out. The dentist went to apply the permanent crown that had been created.. and OOPS. It doesn't fit! So now, they had to take new impressions, a mold, then install a new temporary crown and cement it. I now have to wait for the permanent crown AGAIN and go through the process AGAIN. This was after a 37 minute wait, so this visit took almost 3 hours in total.
So... after all of that, what did they propose to appease me? Oh, we'll schedule you on a Saturday to do it so you don't have to take off another day from work. Um...that doesn't really solve the problem. I will still have to go through another unpleasant procedure, and now will have to waste my Saturday to do so because of your mistake. Thanks.
This is ESPECIALLY frustrating because this was an expensive process that insurance covers very little of. A partial refund would have been more in order to rectify this error.
Again, everyone was very nice and pleasant within the office, but between operations and the dental work... I'm looking for another dental office, and I wouldn't recommend them.
UPDATE: The temporary crown they installed fell out within a week and had to be replaced. The billing/office manager (Jasmine) was supposed to call me to discuss my dissatisfaction, but did not. I finally reached her the following week, and she was quite unsympathetic and offered NOTHING to rectify this issue. Mysteriously, after I voiced my complaint, my permanent crown suddenly came in from the lab.
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