**Update**
I am upgrading to 4 stars.
The owner, Jeff, immediately contacted me after my initial review to see if he could investigate what happened and make it right. There seems to have been some miscommunication, possibly on both sides, since the technician stated he had called me back twice but I never received any message on the voicemail - or from a family member - so I gave benefit of the doubt. He offered to still do the work that they bid.
Their bid was the lowest, and the plumber was very nice and pleasant when he came out to inspect the job. We will be considering them again for future work when needed. I really appreciated the effort Jeff took to try to correct the situation and keep a customer.