I had to make a genius appointment for my iPhone that was having a few issues. My luck (after owning an iPhone for 7 years I've never broken my display) I shattered my screen the day before my appointment. Aaron was extremely helpful and super awesome. He managed to swap out my device for a refurbished one and more importantly one with a perfect screen. All at no cost to me. I can happily say I've been a very happy Apple owner of only for the amazing service I always seem to get.