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  • The store has a nice showroom and they're very attentive to you when you're looking to spend your hard earned money. Be warned that things change once they have your money, despite Ellis saying you should go with them over Home Depot because of their service. It started with them taking two months to actually receive the doors that we ordered. They claimed the manufacturers were slow, and that's understandable, so we gave them a pass. When they came to install the doors nobody spoke passable English. The crew proceeded to frame the back door with the front door dimensions and were going to install a clear front door for the back of the house until I stopped them. After we got that figured out they proceeded to still install the back sliding French doors incorrectly. Requiring me to have Guy come fix them. It took Guy a few missed scheduled dates before he finally came to repair the door. At that time we brought up a defect in the front door and he took photos and said he'd check with the manufacturer on the warranty. That was in early September. We've been playing phone tag with them ever since. Guy has actually had one disconnected number in the process. The showroom will rarely answer the phone when you call. Guy had informed us that the manufacturer was going to replace the door for us, so we were relieved. That news came in September. Called Guy about two weeks ago and he informed us the new door would be in on Thursday and he could install on Saturday. Hallelujah, right? Wrong. He never called again and never came. I called and left a few messages to no avail. I just received an email from Krista stating I would now need to call the manufacturer myself(what happened to the great service compared to HD?). I decide to call Guy at his new number and he lets me know that they had to cut ties with that manufacturer(wonder who broke up with whom?), so I now am stuck working directly with a manufacturer trying to get a 3k dollar door replaced. In short, DO NOT USE THESE FOLKS!
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