Used this company for years then it went south when they decided to send multiple reminder cards with different days/ times. They claimed computer issues for a year. Then it became no card reminders at all. I had to call every month for my service schedule. Then it became a 'text' relationship with my service tech who would text me on his way when I'm out of the house every month. Tried to speak with someone in management today about rectifying the issues and was told "no one is available".
This business went from efficient to very poorly run. If you have all day to wait around and you fly by the ass of your pants, call Burns. Too many other appropriately run companies out there to choose from. I am moving on from this chaotic mess. I AM NO LONGER AVAILABLE to give you my money every month Burns