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| - I've been holding off on writing this review because I feel awful giving it three-stars (though I've been debating two). I've gone 5 times, hoping that every time would be better. However, I've had maybe one four-star worthy experience, and that was only the last time I went.
I was excited to have another local coffee shop downtown, within walking distance from our office. We were big supporters and couldn't wait for the soft opening and then the grand opening (which was actually a great launch event). As someone who loves supporting local when I can, I had such high expectations for this place, which is probably where I'm to blame.
I have yet to have outstanding customer service, and sometimes quite the opposite. It takes a painstakingly long time for them to make the drinks. Their sizes are very small in comparison to other coffee joints (including local ones), and pretty pricey. My coworkers complain to me that they don't give discounted refills for iced tea. They have taken my order and charged it, then informed us they ran out of soy. While refunding my order, they didn't offer anything for the inconvenience. I guess I just expected more. But hey, the coffee is actually good, but I'm the kind of gal that would rather have a positive experience instead.
I wanted to like this place, I really did. I'll keep going back when I can during office meetings, hoping to keep getting good experiences. I want everyone reading this to try it for themselves and continue to support local - but for me, I'll go with tried and true corporate coffee instead for the majority of my latte purchases.
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