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| - During my last trip to Vegas, I chose to stay at the Westin since I am a Starwood Employee, and get a discount staying at a Starwood property. The Westin is located about a block and a half off the strip. The great thing about this hotel is that it's a lot less hectic and crazy as the hotels on the strip. It's nice to be able to walk downstairs to the lobby and not have a horrendous amount of drunk people running around.
The rooms here are pretty nice with the Heavenly Bed and Heavenly Bathroom items. This is my second time staying in a Westin, and I loveeee the Heavenly Bed and shower head. The rooms are also spacious, compared to the other hotels on the strip. Regarding the hotel rooms, I have no complaints at all.
The only complaints I have was the service that I got while I was staying here. When I checked in, the front desk agent wasn't very friendly and didn't execute check-in procedures very well. Also, there was one day during our stay where there was not hot water in the room. I called down to let the front desk know, and they said they would have it taken care of. After 30 minutes, there was still no hot water, so I called down and the front desk agent said someone would be sent up to the room to check it out. After ANOTHER 30 minutes, no one showed up AND there was still no hot water, so I called back down... this time, the same front desk agent answered and told me "It's only been 5 minutes since the last time you called, and we only have one maintenance guy on duty... just wait" and hung up... she said all of this in a really rude tone. after waiting around for an hour and a half, I decided to drive 20 minutes out of the strip to one of my aunt's house and shower. thank god i have family in town, or else i wouldn't have been able to shower and get to where i needed to be at a certain time. then later that night, i found out from the bartender that the entire hotel didn't have hot water... if they front desk agent had just told me that and apologized, it would have been a lot better than telling me someone would fix it right away, and not.
the one good service i got was from the valet though.. the bellboys and valet staff at this Westin are excellent. throughout my entire stay, they were all very prompty, and very friendly getting my car in and out, and also getting taxis.
as far as the rest of the hotel, it's pretty small compared to the rest of the strip. so if you're looking for somewhere more chill to stay, i would recommend staying here. it's really nice being somewhere a bit more quiet after all the partying and staying up. there is also a restaurant on site called Suede, which is very good, but pricey. there is also a pool at the Westin with beach chairs, cabanas for rent, and also a bar.
last but not least, everyday from 5:30PM-7:30PM, Westin has the unwind program... basically between those two hours, there is complimentary wine/beer/sodas and snacks for all hotel guests.
overall, i actually enjoyed my stay here a lot. i liked the facility a lot, but their service needs improvement. Especially being a Starwood employee myself, I know how the standards are supposed to be... And this Westin falls a bit short on service standards.
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