My family and I decided to go to Highway 55 for lunch and when we walked in there were two waitresses in the middle of lunch time. One waitress yelled at us to seat ourselves and then the other waitress came over after we waited 15 minutes without bringing us menus. The waitress was very rude and acted VERY uninterested in giving us service. After we order the waitress brought us our ticket and didn't come back until we were done with our food. We had to flag her down to order frozen custard and then she took our ticket and didn't bring it back. When we got our frozen custard it was half melted and the concrete we ordered was half full and filled the rest of the way with whipped cream. We had to go to the back counter to get a refill and when we were checking out it took the waitress 10 to ring our food up. I contacted corporate and they forward my email to the franchise manager and he said his policy is that they try to give you free food to get you to return but will not give you a refund when they are told you and your family are not returning. Manager was also very rude and was not interested in compromising with me on anything....