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  • Terrible customer service. My girlfriend was getting married and called in to book an appointment for her & the bridal party (very small, 3 ppl altogether). The person on the phone told us to come at 5, but when we arrived they said they didn't have enough time to do what we wanted, and that we should all get simple manicures because the staff wanted to leave on time. We even arrived 20 minutes early... I'm at a loss for words.. They suggested a time slot for us, and then restricted us on what we wanted to do?? After some pointless back and forth, and the girl blaming US we decided to leave. The place wasn't even busy, and there were at least 5 people working there. With all that time spent telling us it's our fault they could have finished and made over $130 not including the tip. Apparently it takes them over 1.5 hours to do gel or acrylic nails... We did not receive a single apology from vixen, they didn't even try to offer the bride a complimentary manicure or SOMETHING, and they had no problems turning us away the day before the wedding KNOWING it was Saturday evening and the chances of us finding another place last minute would be very difficult. We went to Nice One Nails and we were all done within 45 minutes (before 6, which is when vixen closes). We even called them as we were driving there and they said not to worry, that they would stay open until we were finished. Now THAT is excellent customer service and THAT is why they have a large clientele and regular customers. I will never go back to Vixen again and I would never recommend this place to anyone. You're in the customer service industry. Set aside your attitude and at least put some effort into making your customers happy instead of screwing the bride over.
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