I did not spend the night here but was here for a convention they held. For the 3 day weekend of a lobby full of people in costumes, body paint, and fake blood the employees were incredibly nice. At one point at 4 am a bottle was broken and the staffed cleaned it up no problem and no one was kicked out. I've been to a few cons and none ever left out water for guest for free which was EXTREMELY NICE. They were incredibly patient with a very large group of people up all hours of the night. I did get to see one room which was normal for a basic hotel: a bed and a small bathroom but the rooms weren't used too much unless it was putting on cosplays or sleeping. My only issue was parking was so far away and it's uptown charlotte you can't really not have to walk a few blocks.