I do not like this particular Petsmart at all and hope that they make some changes.
First off the fact that they have 1 door next to the register they seem to use makes it hard to get in and out, especially with a pet.
Secondly, the main aisle in the store does not allow but 1 person in it. If someone is looking at the Martha Stewart stuff, then someone has to wait until they move to get around them or have to go down a different aisle to get somewhere.
The grooming department is good, but nothing special. Most employees don't seem happy to be there. I feel like it's mass confusion when dropping off my pet or picking up afterwards.
I have never used VCA there so I can not voice a thought at that end.