I've seen pictures of Buffalo Fries all over Twitter and when I heard they opened one in Phoenix, I had to try it! We got there at night and at first I thought it was gonna be a long wait because it was busy but the line actually went by quick! Also, the wait for the food was fast and it wasn't bad at all. We probably waited 10 mins for our food.
The prices for Buffalo Fries are pretty decent. $5.25 for a small and $8.55 for regular. I ordered a small for myself. At first I was pretty worried that small wasn't going to be filling because the box for the small was tiny and it was one of those take home boxes for left overs. To my surprise is actually filled me up! I was able to eat one small by myself. Two of my friends who came with me shared a regular and it was pretty big. They got full and had some left over still.
The fries had a perfect texture. It wasn't too hard or soft and they were crispy! The chicken was very good as well. The meat was tender and had a decent amount of sauce on them. The chipotle sauce definitely gives it a good kick in your taste too. They had a interesting way of presenting your ordered food. When you go over to the counter to pick it up they had to physically open the box themselves and show it to you before they hand it to you. Definitely something different for a fast food service.
Over all the environment was good and the food was great. However, one negative thing I have to say was the customer service. My friend had to use the bathroom but their bathrooms require a code. When she went to go ask, the person gave her a dirty look and ignored her until she was done do whatever she was doing. That's my reason for the minus one star.