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| - To be fair, this place deserves a 5 star review if it were for their veterinary care alone. They are highly knowledgeable and gave my pet nothing but the best while we were there. They also provide pheromone bandanas for the pets to help ease their anxiety while you wait, which I found extremely helpful.
However, I was unable to be a loyal customer to this clinic as they were not loyal to me. It seemed every time I needed an appointment, they were fully booked for the next 2, sometimes 3 weeks. While I understand planning ahead for routine care like vaccines can be planned ahead, if my dog is experiencing an acute problem such as vomiting/diarrhea for a couple of days it's not worth anything if she can't be seen within a day or two. Their earliest appointment on that occasion was 1.5 weeks out. While this was frustrating and I was ready to switch vets, they redeemed themselves and kept me as a customer for a bit longer. I took my dog to the humane society to save some money on her shots and she ended up getting pretty sick. She kept vomiting and was lethargic, didn't want to eat or drink. I called the vet at the first sign of lethargic, loss of eating and drinking. They told me to bring her right in, no appointment necessary. They saw her as soon as we walked in and got us squared away with the proper medications and what to do next time before her shots to prevent her getting so sick again. I do appreciate them for that as they went above and beyond in that situation.
The point at which I decided to transfer to another vet is when we adopted a 2nd puppy from St. Louis. We got her from a shelter and she came to us with one leg amputated (fresh incision) and she would cry out in pain any time she was lifted or touched even close to that area, she also had a lot of diarrhea. The shelter we got her from gives a 2 week health guarantee but given the issues we wanted to be seen that week. I called for an appointment and was told the earliest was 2.5 weeks out. I explained the situation regarding her health concerns as well as the fact that we needed her to be seen within 2 weeks and asked if there was anything I could do. The receptionist responded by telling me I might consider having her seen by another vet or the humane society for the first time, & then have her first puppy appointment with them to continue her care from there. I'm sorry but the purpose of having a vet is to have them as their primary doctor for health issues, so it's really a problem if we can't ever get an appointment and it's clear to me they don't want my dogs as their patients if they are suggesting for me to go somewhere else...but anyway I called the Big Easy in Lawrenceville right after I hung up since they couldn't even try to accommodate us, they got me in for a walk in appointment the same day and both of my dogs have been going there ever since.
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