I made an appointment at Sergios after hearing good things from acquaintances. I made the appointment specifically to get extensions cut into my hair. When I made an appointment the week before, the receptionist said they don't usually cut extensions they don't put in but that, after asking someone at the salon they could for me. I made the appointment for 6pm. They called at 1:17 asking why I hadn't shown up for a 1 pm appointment. I told them it was for 6 and they said they were sorry and were able to accommodate me at 6. When I arrived, I was seated quickly and greeted by a stylist. She said are you here for your cut and color? I explained that no, I had made the appointment only to have extensions cut in. She excused herself and spoke with the owner, Sergio. When she returned a few minutes later she explained that they would not be cutting my hair as they do not cut extensions they don't put in and if I didn't like the cut they'd have to pay for more extensions. I even offered to sign a liability waiver but they refused. So basically, I wasted time getting off work early to come to a salon that refused the service they scheduled me for. What a complete waste of time. If you don't do something make sure all your staff knows that. It's a shame to get this bad review because you dont have the confidance i your staff to do a proper hair cut