rev:text
| - I was ready to overlook the lukewarm salesman at this location, being that we were shopping for a difficult to find full size captain's bed and Oasis is one of the few furniture stores around offering a decent selection. Lukewarm salesman aside, the bed was selected and delivered with setup, albeit without the handle hardware for the bed's cabinets. Not a problem, since these would be sent to us by mail. They were within a week, but they were the wrong ones. So a call to Oasis' lukewarm salesman, now bordering on rude, made it clear we were on our own, and a phone number to the warehouse was provided. The person at the warehouse said she'd research our issue and call back; and three weeks later still hadn't called so we placed another call to the warehouse and they told us that the door hardware wasn't the problem, the doors were the problem, and despite my insistence that the doors seemed fine, just the delivered hardware didn't fit. No matter, they'd have to order new doors, and someone would be there by the next Wednesday to install them. Next Wednesday came and went with no delivery of new doors, the next Wednesday they arrive to the house unannounced (I was gone, but they did wait to their credit)...with the same doors. And NO handles. And, said the installer, the doors were fine, which I had tried to explain to the Oasis warehouse. So again, they'd have to be mailed to me. And they were, just a few days later, and this time they fit, but they were mailed with insufficient postage and I had to pay it! That's right, all that, and I had to pay postage to the mail carrier before they were delivered. A fitting ending to a comedy of incompetence. It's a great bed and our son loves it, but for this location, be prepared to pay a decent chunk of change for an indifferent sales staff, and a customer support staff who doesn't listen and can barely tell up from down.
|