The reason for the five star review is that in the past I've been disappointed with various hard rock cafés. The Pittsburgh one though I think I've had one of the best burgers ever from a hard rock. Fries were great and service was actually excellent. Waitress was very helpful giving advice around town due to the fact we aren't from here. Everyone in my party was pleased with the food. We all ate different burgers and my son had the grilled chicken and broccoli (I was shocked) on the kids menu and he loved it. We were seated in about 10-15 min and we had a party of 8. Very pleased with this visit.