I used to go a lot at the old Scottsdale location. The new location just doesn't feel right; it's way too fancy! It feels like a hip restaurant with the light fixtures and flooring. I liked going before it became a big franchise. The service is terribly slow; it took almost 30 minutes for our food to arrive. The gizzards were very bland, and the batter had no flavor. I also has the 3-piece chicken meal with 2 waffles. The chicken was very greasy and not crispy. One of my pieces of chicken was red inside. (There is a photo!) The waffles are the reason why I come, and they're totally different now! They weren't sweet and soggy instead. I am so disappointed that this place sold out.