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  • So, my husband, daughter and I escaped out last Saturday evening for a quick bite to eat at Downtown Summerlin. I had seen some great things about MTO Cafe on Yelp and through Instagram and suggested we give it a try as we were going for something quick and easy. We each ordered a salad and split a side of fries(I know kind of an oxymoron, but this was concidered a cheat meal). We decided to sit on the patio, as I always love the option to do so. We made our way out and had a seat. Not long after a gentleman with a very large dog seated himself behind us. No qualms by us about the dog, but that's what initially drew my attention to the fact that we weren't lone soldiers on the patio. We received our food, which was great(review not 100% on that). It was from that point that I began to listen to the gentleman behind us begin to boss the friendly cashier around as to his demands of his order. Then, something was not up to par on his order and he called for the manager on duty that evening. He came out, also a seemingly nice young man, and he too got an earful from this guy. Now, never at any time, would I say this guy was yelling; but I repeatedly kept mouthing to my husband how rude this guy was behind us. When we got up to leave, I was so curious to know about this guy as at this point I thought he couldn't have just been some customer off the street; he had to have an affiliation. So, I walked back inside to ask the initial friendly cashier; and come to find out, he was a partner in the restaurant! Mr. Matt Moore, if you are reading this, it is one thing to ensure the food that is coming our of your kitchen is prepared well; I can appreciate that immensely, but it's another to demean your employees on your restaurant's patio, especially when there are customers within earshot. I definitely see you have a lot of experience in the design and construction industry. And, I also see you served for us; THANK YOU for that. However, may I make a small recommendation: Customer Service. You built this business for a reason and are a part of it's face. When you are part of its face, I would imagine you most certainly wouldn't want customers thinking that face is full of belittlement or superiority, but rather support and collaboration. YOU are part of YOUR brand....
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