The first time I used them everything went good. Seemed knowledgable and worked with me . The 2nd time I ordered shoes on line only to be told days later my size unavailable yet took the order. 3rd time bought on line and received only had to return because didn't fit. 4th time wife ordered in store and were suppose to be here yesterday. Just found out they can't get address right so they were returned. Someone in shipping needs to get their crap together. I am through with them their people need to be retrained. In store never have my size so they try to sell you something you don't want. Very frustrated with them will find a better company to work with