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  • WHATEVER YOU DO, DO NOT WASTE YOUR TIME HERE! The customer service is awful! Tony and Lena are a mother son team that have no customer service skills. All their vendors are more then happy and actually prefer to work with other wedding venues. The place is large a nice looking but not worth the head ache of working with them. I lost my initial payment of $500 to them, but at this point I could care less. I am so relieved to not be using this as a venue for my wedding. They don't take appointment seriously. They don't even work on Mondays or Tuesdays & they let me know that on Fridays and Saturdays they are too busy to answer potential clients. It is sketchy and unprofessional. The bridal suite is very nice and huge but you will only spend time getting ready there not worth it. Also, behind the venue is a bad neighborhood so I would not be comfortable having my out of town guest have to walk to their hotel rooms. the only reason we even considered the place was because of the inclusive packages but be careful, even those prices changes! save your time and money! right across the street is Tre Bella and they are way better people to work with! We went with a hotel in down town phoenix to get the city vibe and they are such a job to work with!
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